Baltimore Research Privacy Policy

By retaining the services of "Baltimore Research", any research buyer agrees to abide by and is held accountable for any privacy policies of "Baltimore Research".

Baltimore Research is an opinion and marketing research firm that is committed to maintaining the privacy and security of personal information. As a member of the Marketing Research Association (MRA), the professional association of opinion and marketing research companies, Baltimore Research adheres to the mandated MRA Code of Marketing Research Standards. This Code includes requirements for protection of personal information and respondent identifiable information. 
All of your responses will be kept strictly confidential and only reported in the aggregate unless otherwise evident within the survey or research session. If we indicate that personal information may be included in the research findings, we ensure that the information is treated with the strictest of confidence. We will not mislead a participant regarding the nature of the research or how the information will be used. Please see the following section, "Disclosure of Personal Information".

Your personal information will not be sold or traded to any other individual or company without your consent. We do not conduct sales or direct marketing, nor do we provide personal information to be used for direct contact sales or marketing purposes. For additional information on our company please select the following link to be redirected to our home page http://www.baltimoreresearch.com

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Baltimore Research Participant Database

Baltimore Research maintains a participant database for the purpose of inviting respondents to participate in research activities. Registration into this database is available through a link on Baltimore Research website. An invitation to participate in future research activities may also be distributed through other means. Information provided by participants in the registration process of the database is voluntary and is used for the purpose of identifying eligibility for participation in future research activities. Follow up questions may be necessary to qualify a respondent for specific research studies.

Disclosure of Personal Information


Baltimore Research limits the personally identifiable information shared with clients to that which is essential to the research project. Unless necessary for pre-research project assignments, planned recalls previously agreed to by respondents, compliance with a court order or other legal demand or validation purposes, last names, phone numbers and addresses are not shared with clients or any other third party.

Personal information may also be disclosed when a survey instrument clearly states that the information will be disclosed, or when a participant makes a request during a survey or research session that can only be fulfilled by disclosing such information, or for customer satisfaction research where the expressed, expected result of all parties is that the client or client’s agent will receive the information for follow up.


At no time during your visit to our facility should you be asked for personal contact information such as phone number, email, address or your last name by anyone other than the staff member at the front desk. We encourage you not to provide such information. Any personal information, such as full name, mailing address, email address and phone number that is privately or publicly disclosed in a focus group or personal interview to any research representative outside this organization is provided on a voluntary basis and is not regulated by this privacy policy.

Under certain circumstances, Baltimore Research may be required or permitted by law or court orders to collect, use, and/or disclose personal information; notice may not be required.

In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of Baltimore research, the acquiring party would agree to be bound by the terms of the Baltimore Research Privacy Policy before any information would be transferred.

Audio and Video Recording


Research projects are frequently audio and videotaped for marketing research purposes and are only intended for those involved with the research project. Recordings will become the property of the research sponsor. Recordings will be used only for research purposes and will not be used in sales, marketing, advertising or promotional materials or in any public media without the prior written consent of the research participant. Such recordings will be accessible only to the research sponsor or to third parties in connection with this research project.

Identification


All participants are required to show a valid photo ID upon arrival to a study location. Unless required for a study, it is not necessary for us to retain a copy of the identification. We reserve the right to admit anyone in a research project and honor gratuities for participation without proper identification.

Monitoring and Observation


Baltimore Research reserves the right to designate a representative of our company to monitor telephone calls during recruiting and interviewing for training and quality assurance purposes.

Research participants may be observed on sight from an adjacent room with a one-way mirror, through closed circuit viewing or from a remote location through the use of video transmission technology. Observers may include, and will be limited to the sponsor of the research and their guests.

Email addresses and other communication

Baltimore Research may have personal email addresses in our email system or data files that are acquired through:

  • Request for information submitted to our website
  • Emails/phone numbers sent to Baltimore Research
  • Research surveys completed for Baltimore Research
  • Clients who have provided email addresses/phone numbers for research purpose

Since Baltimore Research does not send emails for the purpose of sales direct marketing, the CAN Spam act of 2003 does not apply to our email communications. However, Baltimore Research voluntarily observes the CAN SPAM act when applicable to opinion and marketing research. Baltimore Research uses email as a means of communicating to known clients and research participants. Baltimore Research ensures participants that receive email invitations to participate in our research project the following guidelines to avoid sending SPAM.

  • Baltimore Research will clearly identify ourselves as the sender of the email
  • Baltimore Research will provide the appropriate contact information should you need to contact us for any questions or concerns
  • Baltimore Research will provide the option to be removed from receiving additional email invitations for participation in research projects
  • Baltimore Research will reuse email addresses only as legitimate follow up to survey research

These processes ensure that we contact only those who could have an expectation of being contacted for research purposes.

Baltimore Research Database Website


The only personal information actively collected by Baltimore Research is that which is voluntarily provided.

  • Site traffic monitoring - Baltimore Research does not currently collect anonymous information about visits to our website. We currently obtain general website traffic reports upon request by our Internet Service Provider. This information is used for website enhancement and improvement.
  • Email links - Baltimore Research uses email links throughout our website so that you can contact us with your questions or concerns. Your email comments may be saved and used for website improvement and training purposes.
  • Links to other websites - Our website may contain hyperlinks to websites outside of our own website and Privacy Polices may be different for any website we provide hyperlinks to. Therefore, we recommend that the Privacy Policy/Statement is read for each site visited.
  • Participants consent to the terms of the Baltimore Research Privacy Policy and use of their information upon entering the Baltimore Research website.

Data Security


Baltimore Research maintains an internal database with participant information and will take all reasonable precautions to protect personal information from loss, misuse or alteration. Data is stored on internal secure systems and protected by firewalls and is only used for the purpose stated.

Any personal information is only shared with Baltimore Research employees on a need to know basis. 

Baltimore Research maintains a document retention policy.  As part of this policy, documents (hardcopy, online or other media) are to be stored in a protected environment for the duration of the Document Retention Schedule.  Computer backup media are included.  Hardcopy of documents are destroyed by shredding according the Document Retention Schedule.  Sensitive material containing PII are shredded using a certified document shredding specialist on site using a secure process.  Online copies are destroyed by proven means to destroy such media according to the Document Retention Schedule.

Who Processes Baltimore Research Data


Only authorized Baltimore Research employees, vendors, contractors or partners carrying out authorized business functions are allowed access to Baltimore Research data or databases.

Vendors, contractors, or partners who have access to survey information in connection with providing services for Baltimore Research are required, at a minimum, to sign a confidentiality agreement. The confidentiality agreement requires them to keep the information confidential; they are not permitted to use this information for any purpose other than to carry out the services they are performing for Baltimore Research.

Opt-Out


As a participant of Baltimore Research, you are provided the opportunity to opt-out or remove yourself from any research project for which you are contacted. All email correspondence from Baltimore Research will include an opt-out link at the bottom of the email. Additionally, you can opt-out by contacting our office at 410-583-9991.

Children


Baltimore Research occasionally recruits children for opinion and marketing research studies and will not knowingly make direct contact with children 13 years of age and younger. Baltimore Research will initiate survey questions through the parent or guardian for any child 13 years of age and younger. Upon consent of the parent or guardian, additional questions may be directed to the child.

Questions and Concerns


For additional concerns or questions regarding our privacy policy, we may be contacted through our support portal by clicking here.

Policy changes & Updates


Our policy privacy may change as we take advantage of developing technologies. Therefore, we encourage you to refer to this Privacy Policy on an ongoing basis.